BATSUMI CLAIMS MANAGEMENT SOLUTIONS (PTY) LTD
Respecting and protecting your Personal Information (please refer to the definition of Personal Information at the end of this policy statement) is very important to Batsumi Claims Management Solutions (Pty) Ltd. It is also a Constitutional right, legal, and good business practice requirement, which we take very seriously.
In line with the 8 Conditions in the Protection of Personal Information Act, 4 of 2013 (the Act):
- We shall utilise all reasonable endeavours to ensure that we manage and protect your Personal Information when providing our services and solutions to you;
- We will only request, process and use the Personal Information that is necessary to assist you with your required solutions, conclude the necessarily related agreements and consider the legitimate legal interests of everyone concerned, as required by the Act;
- We will only request, process and use the Personal Information that is necessary to assist you with your required solutions, conclude the necessarily related agreements and consider the legitimate legal interests of everyone concerned, as required by the Act;
- Should you withdraw your consent to the further processing of your Personal Information, we will respect your choice and will not process your Personal Information any further, save to store that information in order to ensure compliance with our internal records and keeping, which information will be stored in accordance with the requirements of the Act;
- We will not share or further process your Personal Information with anyone, unless we need to do so for purposes of assisting you with your solutions or unless we are required to do so by the law;
- We are committed to being open and transparent and will notify you as and when required by law regarding why and how your Personal Information needs to be collected and how it will be used;
- We shall use all our reasonable endeavours to safeguard and protect your Personal Information in our possession;
- We will keep you informed on the Personal Information we have, and shall update and correct the Personal Information, as and when requested by yourself in writing. In addition, we will not keep it for no longer than legally required.
- To share with and provide relevant products or services to you, to carry out the transaction you requested, and to maintain our relationship;
- To respond to your queries;
- To confirm and verify your identity or to verify that you are an authorised user for security purposes;
- For insurance underwriting purposes;
- To assess and process claims;
- To conduct credit reference searches or verification, only if you authorise this or if it’s a requirement to provide your solutions to you;
- For operational purposes required to assist you with the solutions you require;
- For audit and record-keeping purposes;
- In connection with possible requirements by the Information Regulator or other Government agencies allowed by law, legal proceedings, or court rulings.
Details of Batsumi Claims Management Solutions (Pty) Ltd Information Officer:
Mr Nkululeko Madungandaba
Any additional information or concerns can be found and raised with the Information Regulator, who can be contacted as shared below, but please feel free to contact us first to discuss any questions or concerns you may have:
Website: https://www.justice.gov.za/inforeg/
Tel: 012 406 4818
Email: inforeg@justice.gov.za
Your Personal Information is defined by the Protection of Personal Information Act (the Act) as:
“means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to— (a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person; (b) information relating to the education or the medical, financial, criminal or employment history of the person; (c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person; (d) the biometric information of the person; (e) the personal opinions, views or preferences of the person; (f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; (g) the views or opinions of another individual about the person; and (h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person”.